Our Vision

Mountway logistics is a fully licensed and bonded auto transport broker company with the U.S. Department of Transportation. These Auto Shipping Service – Terms and Conditions (the “Agreement”) govern the Services (as defined in this Agreement) provided by Mountway logistics to you, as the client (“you” or designated person(s) appointed by you, referred to herein as “Client”). 

Acceptance of Agreement 

By signing to accept or agree to the Agreement, you acknowledge that you have read, understand and agree to be bound by this Agreement in its entirety and acknowledge that, except as otherwise expressly provided, this Agreement is solely between you and Mountway logistics.

Services

In providing the Services, Mountway logistics is acting solely in the capacity of an auto transport broker to connect you with a carrier for the purposes of moving your Vehicle(s). Mountway logistics is not responsible for moving your Vehicle nor will Mountway logistics take possession of your Vehicle. Mountway logistics will identify and contract with a transport car carrier (“Carrier”) to transport your Vehicle (as defined in this Agreement) in accordance with your order (the “Services”). Mountway logistics Services are considered rendered when Mountway logistics has designated a Carrier to transport your vehicle.

General Refund or Order Cancellation

You are welcome to modify your order at any point before your vehicle is picked up by the carrier assigned by Mountway logistics Please note, that changes to your order may incur an additional fee of $100. The Client acknowledges that there may be circumstances necessitating the cancellation of the order prior to the assignment of a dedicated carrier. In such an event, a processing fee equivalent to 50% of the Client’s deposited amount will be deducted. This fee will be subtracted from the Client’s initial deposit, and the residual balance will be refunded to the Client’s account via the original transaction method.The Client is hereby informed that should they choose to cancel their order subsequent to the assignment of a carrier for the transportation of their vehicle, or post receipt of the carrier’s details, such cancellation will incur a 100% cancellation fee. This is due to the fact that the services have already been rendered to the Client and a specifi c carrier has been allocated for the task of picking up the Client’s vehicle. The cancellation fee is implemented to compensate the loss of truck space, fuel and “dead” mileage driven (if any). Orders cannot be cancelled / changed after the Vehicle has been picked up. All order changes or cancellation requests must be submitted in writing to info@mountwaylogistics.com or to your representative who is handling the shipment of your vehicle.

Placing an Order

To place an order, you must provide accurate information identifying your vehicle that will be transported using the Services (the “Vehicle”), whether the Vehicle is operable, addresses for pickup and delivery, fi rst available date for pickup, the names and contact information for responsible individuals who will be present at pickup and delivery, the type of transport you would like (e.g., open-air trailer or enclosed trailer), payment method, and a credit/debit card number for payment. After you initially provide your order information, Mountway logistics will send you an email (“Verifi cation Email along with copy of Agreement”) containing your order information and the fees you will be charged for Services based on the information you provided, you must review and confi rm your information and acceptance of the fee.

You will be notifi ed by email (at the email address provided on your order form) when a Carrier has been designated to transport your Vehicle. The designation email will include information about the Carrier as well as estimated pickup and delivery dates. Mountway logistics cannot assure a specifi c driver/carrier. Carrier will make a reasonable attempt to contact you prior to pick up or delivery to inform you of the approximate time and location of such pickup or delivery. The Carrier will attempt to make the actual pickup and delivery location as close to the address requested as possible, taking various factors into account, including, without limitation, transportation restriction laws and safety. These factors may require you and the Carrier to designate an alternative pickup/delivery location other than the one you originally requested. If Carrier cannot pickup or deliver a vehicle/shipment (with the exception of trailers) at residential locations due to commercial truck restrictions then Driver/Carrier will pick up and deliver vehicle/shipment at a nearby place, safe and legally allowed.commercial truck friendly location (Walmart, Target, Home Depot, Lowe’s etc.) to load and unload vehicles/shipment. Client must assign someone on their behalf and notify Mountway logistics of who that person will be in the event the customer is unavailable to release and/or accept vehicle/shipment delivery.

Transport of Vehicle

 By accepting an order, you authorize the designated Carrier to operate and transport your Vehicle between the pickup and delivery location and take such steps the Carrier deems necessary to complete such transportation, including driving the Vehicle (operation of the vehicle by Carrier may be covered by your insurance). Carrier’s responsibility for the Vehicle commences only when the Bill of Lading (BOL) is signed by you and Carrier at pickup and terminates no later than when you sign the Bill of Lading (BOL) at delivery or otherwise take delivery of the Vehicle. Under any circumstances, the Client must NOT release or receive the vehicle from a carrier without a thorough signed inspection report, Bill of Lading (BOL), regardless of time of the day or the weather conditions. Failure to do so may prevent client’s ability to fi le a damage claim. Transportation services are subject to delays caused by numerous factors prior to or during transport of your Vehicle, many of which are out of the control of and Mountway logistics the Carrier, including road conditions, weather, and mechanical issues. Therefore, neither Mountway logistics nor Carrier guarantee pickup/delivery dates, times, or locations. Any estimate of pickup/delivery date, time, or location that is provided to you by Mountway logistics or Carrier is an approximate and subject to change.
Arrangement

 We strongly urge you and your designee person to be present at the pickup/delivery locations when your Vehicle is picked up/delivered. If you (or your designee) fail to show at the pickup/delivery location when your Vehicle is picked up/delivered then you waive certain rights under this Agreement, including the right to inspect your Vehicle and notate any damage. In such instances, and without limiting in any way the disclaimers, limitations of liability, and other provisions set forth herein: (a) in no way shall Mountway logistics be responsible for damage to or loss of your Vehicle or any part or content thereof; (b) you may be required by the Carrier and/or Mountway logistics to sign an additional release or waiver of liability; (c) you may be required by the Carrier to make alternative arrangements for pickup/delivery of your Vehicle and keys;

Insurance

 Carriers are required by law to maintain certain levels of insurance covering liability. Trucking damage claims are covered by carrier from $100,000 up to $250,000 cargo insurance, and a minimum of 3/4 of a million dollars public liability and property damage. All claims must be noted and signed for at time of delivery, and submitted in writing within 15 days of delivery. Failure to submit such a claim may result in denial of your claim. Any damages incurred while transporting the vehicle comes directly under the responsibility of the carrier, and not of Mountway logistics. While Mountway logistics undertakes no obligation to ensure the Carrier maintains in force insurance coverage as required by law, if Mountway logistics does request verifi cation of coverage from the Carrier, Mountway logistics is entitled to relay on documents provided by or obtained from the Carrier, the Department of Transportation, the Carrier’s insurer, or any other party. You shall not dispute any charges or offset any claim for damage from the fees due. All fees must be paid in full when due and any claims for damages must be subsequently fi led in accordance with this Agreement. Mountway logistics disclaims all liability and responsibility arising from or connected to the services and transport of your vehicle, including, without limitation, any damages or loss to your vehicle, your personal property, and any other property, whether owned by you or any other party.

Conclusions

 Mountway logistics reserves the right to cancel any order and/or terminate this Agreement at any time for any reason without liability or further obligation. Without limiting the prior sentence, Mountway logistics right to cancel your shipment specifi cally includes cancellations caused by/or resulting from acts beyond Mountway logistics control, including, (a) acts of God; (b) fl ood, earthquake, or other natural disasters; (c) public health epidemics, pandemics, or other emergencies; (d) government order or law; (e) action by any governmental authority; (g) national or regional emergency.<. This agreement shall be governed by and construed in accordance with the laws of the State of California. Shipper agreed to indemnify, defend and hold Mountway logistics

and Carrier harmless for any costs, expenses, damage, losses and claims arising out of or relating to your breach of any provision of this Agreement. After accepting this agreement, the Client agrees not to contact any other carrier or broker during the shipping needs corresponding to the respective timelines. This is to ensure that we provide our customers the best possible services. When Client works with multiple brokers, this situation tends to increase in price. If we provide screenshots from various load boards proving that the Client is working with other broker/s and does not get the other postings removed, price quoted is no longer valid and the deposit may be forfeited immediately. Agreed and Accepted to all terms & conditions, and authorize transportation of the above vehicle as set forth above